Student Activities Refund Request

 

On what grounds can I request a refund?

Weather impact

  • If it is deemed unsafe for you to travel to an event due to a major weather event such as the ongoing storms causing flash and major flooding currently in NSW and QLD.

The activity is cancelled by the RAD

  • The RAD is endeavouring to deliver events in a COVIDSafe way during the global pandemic. The RAD may need to alter event dates, formats, faculty, venues, etc.
  • If an activity cannot be rescheduled/adapted and must be cancelled, all entrants/ticket holders will be notified by the Event Organiser; and a full refund (less any booking/admin/credit card fees & charges) automatically processed.
  • Any entries/tickets purchased via TryBooking will be refunded to the same card used to make the initial booking.  In these circumstances, please allow 3 weeks for a refund to be processed (as refunds may have to be processed individually, and TryBooking advises that it takes 5-10 business days for a refund to reach the bank account, once processed). If your RAD Registered Teacher has entered candidates for an activity, the refund for all candidates will be processed to the teacher; and the RAD expects they will pass this refund on to individual candidates (please contact your RAD Registered Teacher in this instance to follow up).
  • No refunds will be given if the activity proceeds with an altered format, faculty, or venue.  Should the activity date need to be changed by the RAD prior to the activity commencing (i.e. the candidate has not yet participated in any part of the activity); and the candidate is unable to attend due to the change in date, please see below.

Candidate cannot attend new activity date

  • No refunds will be given if an activity proceeds with an altered format, faculty, or venue.
  • Should the activity date need to be changed by the RAD prior to the event commencing (i.e. the candidate has not yet participated in any part of the event); and the candidate is unable to attend due to the change in date, please follow the process above under ‘The candidate is ill/injured and withdraws or is absent from an activity’.
  • In this instance, a full refund (less any booking/admin/credit card fees and charges) will be processed.

The candidate is ill/injured and withdraws or is absent from an activity

  • Please advise the Event Organiser via email as soon as possible prior to the activity if the candidate is no longer attending – this enables the RAD to update attendance lists and offer the place to another student on the waitlist.
  • Refund requests must be lodged via a Student Activities Refund Request Form as below prior to the activity. If the illness is on the day of the activity, then the form must be received within 5 working days after the activity. For illness/injury, this should include a medical certificate or doctor’s letter, stating that the candidate was indisposed on the day of the activity. If the candidate has self-excluded due to being diagnosed with COVID, displaying COVID symptoms, a requirement to self-isolate as a close or casual contact, include these details on the Student Activities Refund Request Form.
  • All medical documentation/details are reviewed, and where agreed, the RAD will process a 50% refund (less any booking/admin/credit card fees & charges) within eight weeks of the activity being completed.  As per RAD Australia’s Privacy Policy, we are committed to protecting and respecting your privacy.  Medical and other documentation is only accessible to relevant RAD staff; and retained while your refund request is under review, then subsequently deleted.
  • Refunds are automatically credited to the card/account which was used to pay for the initial booking only.
  • If the RAD contacts you to request more information and does not receive a response to correspondence/requests one week from the date of the request, the RAD reserves the right to terminate the refund process.

Requests for refunds on compassionate grounds

  • Such refund requests are at the sole discretion of the Event Organiser.  Please follow the process above under ‘The candidate is ill/injured and withdraws or is absent from an activity’ above; attaching any relevant evidence. 

 

Regarding additional circumstances, the RAD advises the following:

 

Ticket cancellations for other reasons

  • Please advise the Event Organiser via email as soon as possible prior to the activity if the candidate is no longer attending – this enables the RAD to update attendance lists and offer the place to another student on the waitlist.
  • Refunds will not be given if the candidate wishes to withdraw from an activity for any reason other than those outlined in items above (as per the Conditions For Entry/Terms and Conditions); including personal scheduling conflicts, etc.

Requests for refunds on tickets purchased via third parties

  • Some RAD activities involve tickets sold by third parties (i.e. theatre box offices or external venues).  The RAD is not able to process refunds for tickets purchased via third parties and any requests for refunds in this instance should be discussed directly with the third party the ticket was purchased from. Such refunds and are subject to the third party terms and conditions.  However, if an activity is cancelled due to COVID, the RAD will request third party venues refund tickets, subject to their policies/terms and conditions (which may be less booking/admin/credit card/box office fees & charges).

Reselling your tickets

  • Please do not resell tickets for RAD activities. RAD activities have waitlists set up, and any tickets that can no longer be used should follow the correct cancellation and/or refund process, to enable those on the waitlist to access tickets. Reselling tickets also impacts COVID Contact Tracing requirements as well as the ability of ticket holders to seek a refund in the circumstances outlined above.

 

To request a refund for a RAD Australia Student Activity please complete the following form

Acknowledgement of text on refund page(Required)

Personal Information

Full name of ticket holder applying for refund (should be the TryBooking ticket purchaser for student events)(Required)
For the RAD to contact you if required regarding this request. Please note, emails confirming TryBooking refunds will automatically be sent to the email address provided on that booking separately.

Activity information

Booking details

Please check the box to confirm you purchased the ticket/entry (via TryBooking); and are not seeking a refund for a ticket purchased or supplied by a third party/external venue(Required)

Supporting information

Reason for Refund Request(Required)
Please select from the following options:
Please give any additional supporting information for your request here.
Please note forms submitted without the required attachments stated in the 'Reason for Refund Request' selection above will be rejected and must be re-submitted by the person requesting the refund.
Drop files here or
Accepted file types: jpg, pdf, Max. file size: 50 MB.
    Consent(Required)