If a candidate is unable to attend for or complete an examination due to circumstances beyond their control, including illness, compassionate reasons, e.g. a family bereavement, serious adverse weather conditions, etc., compensation may be sought.
Evidence, and banking details (where a refund is sought) must be submitted to the appropriate RAD office within four weeks following the examination date. In the case of illness, this must comprise a signed medical certificate or doctor’s letter, indicating that the candidate was indisposed on the day of the examination. In other cases, a signed statement from an appropriate person is required, outlining the circumstances, together with any other appropriate evidence.
In these cases, where deemed appropriate and at its sole discretion, the RAD will carry forward the examination fee for one session, thus enabling the candidate to enter again at the next session for no additional charge, except where fees have increased in the intervening period, where the balance will be payable. If this is not possible or practical, 50% of the entry fee will be refunded. Refunds will be processed within four weeks of the examination tour being completed if all applicable details have been submitted.
COVID-19 policy for exam refunds
The Academy has updated its policy with regards to exam refunds in light of the COVID-19 pandemic. Where an exam session has had to be rescheduled due to COVID-19, teachers and candidates will be offered the following options
- Transfer a whole school entry or any candidate to the next available session in their region
- Transfer a whole school entry or any candidate to any available alternate session nationwide within a 12 month period (subject to government travel permissions) up to and including the same session next year.
- Conduct exams via video when it is safe to do so and permitted under government guidelines.
- Receive a full refund for candidates for whom none of the above options are suitable.